Gown Ordering FAQ.
I’m looking at buying a sample sale gown, what can I expect?
These gowns are designer sample gowns which were part of bridal boutique in either Boronia or Brunswick. Some gowns are brand new and have never been tried on while others were handled with love & care but may have some small imperfections like a loose thread, a missing bead or a make-up mark. All/Any imperfections are easily remedied by the dressmaker or a quick trip to the dry cleaners and are well worth the savings you’ll get on these beautiful wedding gowns! These gowns are in-stock items and will be shipped out from our Boronia store within 7 business days following purchase.
Delivery on your items will depend on what you are ordering… Wedding, Bridesmaids and debutante gowns are Made to Order please refer to the individual product descriptions for exact shipping/production times. You will be updated with tracking details of your package once it has been shipped. Once the order has been shipped it will take approximately 1-4 business days to reach you in most metropolitan areas. For addresses outside the metro area please allow approximately an extra 7 business days. Please also be aware that some items come from different factories and therefore do not be alarmed if your order arrives piece by piece as we are determined to make sure you are enjoying your order as soon as possible!
How long will my gown take to get to me?
Do you accept returns ?
We offer a returns policy. If you have changed your mind or ordered the wrong size or colour you are able to return your item with a 30% restocking fee as the products are Made to Order. Items must be returned within 10 days from delivery to the address provided with your goods. Miss Bella is not responsible for the return payment of shipping and the original shipping price will be deducted from the refund amount. Refunds will be made within 7-14 business days from receipt of returned goods.
I brought a sample sale gown, can I exchange or return it?
Congratulations on bagging a bargain! We are delighted to be able to offer you a refund on our sample sale wedding gowns. All gowns must be returned within 10 days of receiving the gown. All returns will incur a 30% restocking fee as well as any shipping & handling charges. We are also pleased to be able to offer you an exchange on your gown for something else. All products you wish to exchange must be returned to Miss Bella within 10 days of delivery receipt. You will be responsible for all shipping costs of returning the item and also to have the new item sent out to you. Please include our returns form including the item name/number of the gown you wish to exchange it for.
Can I try on and collect a dress from your store?
All of our online gowns are available to try on at the BORONIA STORE ONLY. If you are purchasing a discounted sale gown then you are able to try them on during our less busy times during the week ( unfortunately weekend appointments aren’t available for sale gowns) and take it with you. Rest assured if you cant get into the store your gorgeous gown will be looked after and sent out to you via TNT Couriers or Express Post so you can track it every step of the way!
Brand new dress return
You've nabbed yourself a bargain with our discounted BRAND NEW designer gowns! Congratulations! As these gowns are in stock you are welcome to return them as long as you have them back to us within 10 days of receipt. As these are brand new and once they have been tried on can no longer be sold as new there is a 30% restocking fee + shipping that will be kept when issued a refund. Please return your gown in original condition with all tags, etc attached/included along with a completed copy of the RETURNS FORM downloadable below:
Can you confirm that you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email
Delivery Times:
Standard Production -
Standard Production for our Made to Order & Custom Wedding Dresses time is 16 weeks + 2 - 4 weeks shipping from Europe.
Rushed Production -
If your wedding/formal is less than 4 months away, you can choose a rushed production option and get your gown made in 10 weeks + shipping from Europe.
Online Designer Sample Sale Gowns -
These gowns are housed in our Boronia store and will be dispatched within 5 working days from order. You should receive the gown typically 2 days from shipping. All items are tracked and a tracking number will be provided on dispatch
Our team is here to help you every step of the way. If you have any questions about your gown or the ordering process, please contact us via our email at hello@missbella.com.au or phone 03 9762 6595